e3de1cef1786f3d130ffd631b79ba7e235e23be2 — Drew DeVault 4 months ago b6ff2c3
Update billing FAQ
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title: Billing FAQ

I'm Drew DeVault, and I maintain sr.ht and wrote this FAQ. You can reach me any
time for any reason via [sir@cmpwn.com](mailto:sir@cmpwn.com). I usually respond
within a few hours if I'm awake. I'm also generally available for chat on IRC:
join [#sr.ht on irc.freenode.net][irc]. Let me know if you have any questions.
I am Drew DeVault, and I maintain sr.ht. You can reach me at any time, for any
reason, via [sir@cmpwn.com](mailto:sir@cmpwn.com). If you have any questions
about billing on sr.ht, please reach out.

[irc]: https://webchat.freenode.net/?channels=%23sr.ht&uio=d4
# Who has to pay for an account?

## Why do I have to pay for sr.ht when GitHub, GitLab, etc are free?
In short, everyone who can afford to.

Providing high-quality services for the free and open-source community cannot be
done for free. There are lots of ways services like sr.ht can be funded. Most
are funded through venture capital, which is why you see them in the news after
raising millions of dollars to support their growth. These services are
incentivized to create a return for their investors, and can be expected to
optimize towards that end.
SourceHut is currently under development, and during this phase, payment is
optional. It helps to support the project, but we understand that you may have
reservations about paying for an incomplete service. However, once the beta
begins, payment will become mandatory for all maintainers.

On the other hand, sr.ht is funded entirely by its users. This creates a much
healthier relationship between you and the service. I am only accountable to
you, and my only concern is with making the service as useful as possible for
you. sr.ht's business model is designed explicitly to prioritize user needs over
investor needs.
*Note: due to its high risk for abuse, submitting CI jobs will be limited to
paid accounts in the near future. See [builds.sr.ht billing change
planning](/ops/builds.sr.ht-migraiton.md) for details.*

Your subscription fee stays in open-source: sr.ht is 100% free software, mostly
licensed under the GNU Affero General Public license (aka AGPL 3.0). I integrate
patches from the community and we work together to build the best open-source
service we can. Your fee pays for the cost of operations and to keep someone
online to maintain the site, develop features, and provide support for a
reliable site.
Note the difference between *maintainers* and *contributors*. Only the former
is required to pay. In other words, if you host your project with us, you will
be expected to have a paid account.

## What are the differences in the plans? Which should I pick?
**You will have to pay to**:

There are no differences between the plans, all of them have equal access to
sr.ht's services. You should choose the plan which best matches your financial
needs and investment in sr.ht.
- Set up bug trackers
- Set up mailing lists
- Host git or hg repositories
- List your project on the hub
- Submit CI builds

## What are the limitations on free accounts?
And so on. However, we will **not** ask *contributors* to pay. You will always
be able to register for a sr.ht account and participate in projects hosted with
us without having to pay for your account. In fact, many of our features work
without registering for an account at all.

During the alpha, free accounts are not limited in any way. After the alpha,
free accounts will not be allowed to own resources, including git repositories,
bug trackers, mailing lists, etc, nor submit builds on builds.sr.ht. They will,
however, be able to contribute to projects maintained by paying users.
**You will NOT have to pay to**:

## I can't afford an account. Am I out of luck?
- Submit bug reports
- Send patches or questions
- Browse or download software

Just send me an email explaining your circumstances and I'll help you out. Part
of the fees from paid accounts are used to subsidize users who aren't able to
You do not have to register for an account at all to do these things; you can
submit tickets and patches and so on with an unregistered email address.

## Earning service credits for contributing to sr.ht
# I'm not sure I can afford it.

As an open source project, sr.ht accepts patches from its users. In exchange for
having nontrivial patches merged to sr.ht, free service can be issued to your
account. [Send me an email](mailto:sir@cmpwn.com) to claim your account credit
after your patch is merged.
It is not our intention to price anyone out of using the service. If the minimum
fees are too high for your financial needs, then you can simply [send us an
email](mailto:sir@cmpwn.com) explaining your situation, and you will be issued
free service, no questions asked. sr.ht users from many walks of life have been
granted free service: students, users with issues using their currency of
choice, people between jobs, and so on.

Users can also earn free service credits by contributing to sr.ht itself.
SourceHut is a free and open source project itself, and each non-trivial patch
you land in sr.ht earns you one month of free service.

[Read more about contributing to sr.ht here](/installation.md).

## Can I cancel or change my plan?
# What are the differences between each plan?

There is no difference between any of the plans: they all have access to the
same level of service, and the same service limits. You should choose whichever
plan best represents your financial ability and your level of investment in
sr.ht. It's a kind of honor system: pay what you think the service is worth to

# Why should I pay when GitHub, GitLab, etc, are free?

Hosting these services is not free, or even cheap. The money has to come from

Each of these companies is financially supported by venture capital, in the form
of large investments from a small number of people. If you use their services
for free, or even if you pay the modest fees for their paid plans, they are not
incentivized to serve you. They are bidden to their investors, and at their
behest, they may implement changes you don't like: invasive tracking, selling
your data, and so on.

SourceHut has not accepted, and will never accept, any outside investments. Our
sole source of revenue is from sr.ht users making their account payments. This
incentivizes us to only consider your needs, and not to use you as a resource to
be exploited. The financial relationship is much more responsible for both

Unlike GitHub and GitLab, your sr.ht subscription fee stays in open-source.
sr.ht is 100% free software, mostly licensed under the GNU Affero General Public
license (aka AGPL 3.0). We incorporate changes from the community and work
together to build the best service possible. Your payment provides for the cost
of operations, keeping someone online to maintain teh site, developing new
features, and providing reliable service. We promise to only invest our profits
in free software or free culture efforts, and we already sponsor many such

# Can I cancel or change my plan?

Yes, you can cancel or modify your plan at any time. Visit the [billing
page](https://meta.sr.ht/billing) to make changes. Your current billing period
will be completed and the changes will take place at the start of the next one.
page](https://meta.sr.ht/billing) to make changes. You will not be charged until
the service period you've already paid for expires.

## Can I get an invoice?
# What will happen when I stop paying?

You can download invoices from the [billing page](https://meta.sr.ht/billing).
During the alpha, there are no consequences for non-payment.

After the alpha:

Your data will not disappear overnight.

The delinquency process is as follows:

## How much money does sr.ht have/spend/make?
- An email reminder will be sent to inform you that your account is past due
- After two weeks, your resources may become read only (e.g. you can `git clone`
  but not `git push`).
- After eight weeks, your case will be manually reviewed. We may choose to
  provide you with a complete export of your data and close your account. Note
  that this data export can be re-imported into sr.ht again should you choose to
  register for another account, or can be taken to a third-party instance, with
  little to no information loss.

We publish quarterly financial reports on the sr.ht-discuss mailing list - you can
read them here:
# Will pricing change after the alpha?

Yes. The exact numbers have not been decided upon. There will be a generous
period of consultation with the community and advance warning before any pricing
changes take effect.

# Can I get an invoice?

You can download invoices from the [billing page](https://meta.sr.ht/billing).

## Can I deploy sr.ht on my own infrastructure instead of paying for an account?
# Can I deploy sr.ht on my own infrastructure instead of paying for an account?

Yep! [Here are instructions](https://man.sr.ht/installation.md).

## Do you offer paid support plans?
# Do you offer paid support plans?

Yep! Paid support is available for both users of the hosted service and users
who deploy sr.ht to their own infrastructure. [Send me an
email](mailto:sir@cmpwn.com) summarizing your needs.
No, not at the moment.