Before creating a new issue make sure that you
I'm using Windows / macOS / Linux / … in version: …
I'm running Cryptomator in version: … (You can check the version in the Cryptomator settings.)
… (Please describe in detail what you did, what you expected, and what really happened.)
If you want to add the log file or screenshots, please add them as attachments. If your log file seems empty and doesn't show any errors, you may enable the debug mode first. Here is how to do that: https://community.cryptomator.org/t/how-do-i-enable-debug-mode/36
Then reproduce the problem to ensure all important information is contained in there. You may use test data or redact sensitive information from the log file.
You can find the log file